We’re Here When You Need Us
From onboarding to daily operations, Genius for Enterprise Support is your partner in success - 24/7, worldwide.
Enterprise Support, Simplified
Your business runs around the clock - and so do we. Whether you’re managing hundreds of locations or one complex site, Genius for Enterprise provides the expertise, tools, and uptime you need to stay running smoothly.
Our support isn’t just reactive. We partner with you from onboarding to optimization to ensure your operations deliver at peak performance - every day.
24/7 Global Support
Always-on help via chat, phone, or email
Dedicated Account Teams
Personalized service for enterprise clients
Self-Service Resources
Knowledge base, guides, and video tutorials
Proactive Monitoring
Real-time alerts and uptime transparency
Choose the Support Option That Fits You
Live Chat:
Instant help from a Genius specialist (available 24/7)
Phone Support:
Call us anytime for urgent operational issues
Email Assistance:
Quick responses from technical and onboarding experts
Knowledge Base:
Search guides, FAQs, and how-to articles
Customer Training:
Interactive onboarding and certification sessions for managers
Your Success Starts from Day One
Our dedicated onboarding team ensures your transition to Genius is fast, seamless, and stress-free. From system setup to staff training, we make sure every site is ready to go live on time - and stay that way.
Setup & Configuration
We tailor Genius to your enterprise structure.
Data Migration
Securely import menus, pricing, and user roles.
Training & Enablement
Interactive workshops for store and regional teams.
Go Live & Monitoring
Real-time launch support and success verification.
Frequently Asked Questions
What is Genius for Enterprise?
Genius for Enterprise is a cloud-based, modular platform that unifies POS, back office, and analytics for large-scale restaurant and venue operations.
How can I access my support portal?
Log in to your Genius account and select “Support” in the top navigation to view tickets, documentation, and updates.
Do you offer 24/7 support?
Yes. Our global support teams operate around the clock to ensure uptime and continuity in every region.
What integrations are supported?
Genius connects with over 100 platforms - from loyalty and HR to accounting and delivery. See our Integrations Page for details.
Ready to see Genius in action?
Let us show how your enterprise operations can transform with a truly unified platform.
