Keeping Your Data Safe, Secure, and Private.
1. Introduction
Welcome to Global Pay Genius (“we”, “us”, “our”). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, store, transfer, and otherwise process personal information in connection with our website, our services, and our platform (the “Services”).
By accessing or using our Services, you acknowledge you have read, understood, and accept this Privacy Policy. If you do not agree with this Policy, please do not use our Services.
2. Scope
This Policy applies to all individuals (“you”, “your”, “data subject”) whose personal data we process in connection with the Services, including visitors to our website, customers, merchants, partners, and other users of the Services, regardless of location.
3. Information We Collect
We may collect the following categories of personal information:
3.1 Information you provide directly
Identity & contact data: name, email address, phone number, postal address, company name (if applicable).
Account registration data: username, password (hashed or otherwise secured).
Payment & transaction data: card or bank account number, payment instrument details, transaction history.
Merchant / business information: business name, business address, tax or registration details, contact persons.
Communications: support requests, survey responses, correspondence with us.
3.2 Information we collect automatically
Log data: IP address, browser type, operating system, device identifiers, referral URLs, pages viewed, time stamps.
Usage data: how you use our Services, including features accessed, transaction success/failure, error logs.
Cookies and tracking technologies: see our Cookie & Tracking section below.
3.3 Information from third parties
Verification data from KYC/AML or credit-risk services.
Publicly available sources or business data providers.
Payment processors, acquirers, or partner platforms that provide transaction or merchant information to us.
4. How We Use Your Information
We use personal data for the following purposes:
To provide, operate, maintain and improve our Services.
To facilitate transactions, process payments, perform billing, provide support.
To verify identity, perform risk assessments, comply with KYC/AML and fraud-prevention obligations.
To communicate with you (service updates, changes in terms, marketing where permitted).
To personalize your experience and to analyse usage trends, behaviour, and preferences.
To comply with legal, regulatory or contractual obligations, respond to legal process, enforce our terms.
For business operations: audits, record-keeping, internal research, mergers/acquisitions.
5. Disclosure of Your Information
We may disclose your personal information:
To service providers and contractors who help us provide the Services (e.g., payment processors, hosting providers, analytics providers).
To our affiliates or business partners (subject to appropriate safeguards).
To merchants or business clients with whom you transact via our platform (as required to fulfil the transaction).
To governmental or regulatory authorities, law enforcement, courts or other parties when required or permitted by applicable law.
In connection with a merger, acquisition, sale of assets or bankruptcy (with appropriate user notice).
In aggregated, anonymised form, which cannot reasonably identify you.
6. International Transfers
Because we operate globally, your personal data may be transferred to and stored in countries other than your country of residence. Where required by law, we will ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.
7. Retention
Because we operate globally, your personal data may be transferred to and stored in countries other than your country of residence. Where required by law, we will ensure appropriate safeguards (such as standard contractual clauses) are in place to protect your data.
8. Cookies and Other Tracking Technologies
We use cookies, web beacons, local storage and similar technologies to collect usage information, tailor the Service, remember your preferences, and for analytics and advertising. You may manage or disable cookies through your browser settings; however, doing so may affect your ability to use or access parts of our Services.
9. Your Privacy Rights
Depending on your jurisdiction and applicable law, you may have rights regarding your personal data, including:
The right to access or obtain a copy of the personal data we hold about you.
The right to rectify inaccurate or incomplete personal data.
The right to erase your personal data (subject to legal exceptions).
The right to restrict or object to processing of your personal data.
The right to data portability (to receive your data in a structured, commonly-used format).
The right to withdraw consent where processing is based on consent.
The right to opt-out of targeted advertising or the sale/sharing of personal data (where applicable).
If you are located in California (under the California Consumer Privacy Act (CCPA)), the European Economic Area (under the General Data Protection Regulation (GDPR)), or other jurisdiction with similar privacy laws, additional rights and disclosures may apply.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding.
10. Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration or destruction. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
11. Children’s Privacy
Our Services are not intended for individuals under the age of [ 13/16 - choose applicable age ]. We do not knowingly collect personal data from children under that age. If we become aware that such data has been collected, we will take steps to delete it.
12. Third-Party Links
Our website or Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of such third parties. We encourage you to review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the most recent revision. We will post any changes on the website and, where required by law, notify you in advance. Your continued use of the Services after the Effective Date constitutes your acceptance of the updated Policy.
